Privacy Policy

Kulture Cadence ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: name, email address, phone number, company name, and other details you voluntarily provide through our contact forms or booking systems.
• Usage Data: IP address, browser type, pages visited, time spent on pages, referring URLs, and other analytics collected automatically through Google Analytics and similar tools.
• Communications: content of emails, messages, and other communications you send to us.
• Cookies and Tracking: small data files stored on your device that help us improve your experience. See Section 5 for details.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send project updates, invoices, and communications related to your engagement with us
• Send marketing emails and our newsletter (only with your explicit consent)
• Improve our website's performance, content, and user experience
• Comply with legal obligations
• Prevent fraud and ensure the security of our services

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing of Information

We may share your information with:

• Service Providers: third-party vendors who assist us in operating our website or conducting our business (e.g., hosting providers, email platforms, analytics tools), subject to confidentiality obligations.
• Legal Requirements: when required by applicable law, court order, or government request.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is retained for a minimum of 3 years for legal and accounting purposes. Contact enquiry data is retained for 12 months. You may request deletion of your data at any time by contacting us.

5. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Necessary Cookies: essential for the website to function properly.
• Analytics Cookies: help us understand how visitors interact with our site (Google Analytics).
• Preference Cookies: remember your settings and preferences.

You can control cookie settings through your browser preferences. Disabling cookies may affect some site functionality.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data ("right to be forgotten").
• Objection: object to certain processing of your data, including direct marketing.
• Withdrawal of Consent: withdraw consent for processing based on consent at any time.

To exercise any of these rights, please contact us at privacy@kulturecadence.com. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Kulture Cadence
Kampala, Uganda
Email: privacy@kulturecadence.com
Phone: +256 700 000 000